E-Filing System for Government Offices

Abstract

E-Governance is widely thought as ideal approach to establish productive relationship between government and citizens. It is extensively used to bring transparency, accountability and efficiency at all levels of government procedures and operations. EGovernance is divided into three major categories i-e eGovernment-to-Citizen (eG2C), e-Government-toEmployees (eG2E) and e-Government-to-Government (eG2G). There are various limitations discussed by researchers regarding implementation of e-services in developing countries including Pakistan. Lower literacy, financial constraints, poor ranking in ICT development index, and resistance to change, are assumed as barriers in implementing such services in developing countries like Pakistan. All these barriers results into poor usability and lower acceptability for such services. Our focus is on one core part of e-G2E, which is to provide e-coverage to manual file system of government offices. The current manual' file system incorporates delayed processing, invisibility, low productivity, poor check & balance, lack of timed accountability, inefficiency, prolonged review, entailed corruption and vulnerability to undue interference. Our proposed file system is intended to add transparency, efficiency, time framing and accountability to manual file system and will have also better acceptability and usability.